Shipping, Local Delivery and Click & Collect Information

PICK UP FROM STORE

  • IF WE HAVE YOUR ITEMS ALREADY IN STOCK, YOUR ORDER WILL BE READY FOR COLLECTION STRAIGHT AWAY, AND YOU WILL RECEIVE AN EMAIL CONFIRMATION.
  • IF WE DO NOT HAVE ALL THE ITEMS IN STOCK WITHIN YOUR ORDER, IT MAY TAKE UP TO 3-5 WORKING DAYS FROM THE DATE YOU PLACE YOUR ORDER, PARTICULARLY IF ORDERING LARGER THAN 2KG BAGS OR LARGE QUANTITIES OF RAW FOOD.
  • PLEASE WAIT FOR THE EMAIL CONFIRMATION TO LET YOU KNOW WHEN IT IS READY FOR COLLECTION, OR CALL US ON 01244 880470 IF YOU HAVEN'T RECEIVED AN EMAIL WITHIN THIS TIME.

LOCAL DELIVERIES

  • LOCAL DELIVERIES WILL BE CARRIED OUT ON WEDNESDAY AND THURSDAY EVENINGS ONLY BETWEEN 5-7PM.
  • LOCAL DELIVERY CHARGES ARE:
    • £4 UP TO 4 MILE RADIUS - £15 MINIMUM ORDER
    • £6 WITHIN 4-6 MILE RADIUS - £20 MINIMUM ORDER
    • £8 WITHIN 6-8 MILE RADIUS - £25 MINIMUM ORDER
  • IF YOU ARE NOT GOING TO BE IN AT ANY POINT BETWEEN THOSE TIMES, PLEASE LEAVE A NOTE DURING CHECKOUT WHEN PLACING YOUR ORDER TO LET US KNOW WHERE WE CAN LEAVE IT FOR YOU.

SHIPPING

  • BELOW 2KG, SHIPPING IS VIA ROYAL MAIL 2ND CLASS SIGNED FOR, AND CAN TAKE 2-3 DAYS AFTER YOUR ORDER HAS BEEN SHIPPED.
  • IF YOUR ORDER IS ABOVE 2KG IT WILL BE SENT VIA DHL WHICH IS USUALLY NEXT WORKING DAY AFTER YOUR ORDER HAS BEEN SHIPPED.

WE TRY TO DISPATCH ORDERS AS QUICKLY AS POSSIBLE BUT CURRENTLY WE HAVE BEEN EXPERIENCING DELAYS WITH OUR STOCK DELIVERIES DUE HGV DRIVER SHORTAGES AND SOME OF OUR SUPPLIERS BEING SHORT STAFFED DUE TO THEIR STAFF HAVING TO ISOLATE. SO WE APOLOGISE IF THERE ARE ANY DELAYS GETTING YOUR ORDER TO YOU.

YOUR ORDER WILL USUALLY BE SHIPPED WITHIN 3 WORKING DAYS OR YOU WILL BE CONTACTED BY US IF THERE IS GOING TO BE A DELAY IN SHIPPING YOUR ORDER FOR ANY REASON.

PLEASE CONTACT US ON 01244 880470 OR SEND AN EMAIL TO CONTACT@IMPERIAL-PETS.COM IF YOU WISH TO DISCUSS YOUR ORDER FURTHER.