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*** IF YOU ARE ENQUIRING ABOUT A DOG BED THAT YOU HAVE PURCHASED A FEW WEEKS AGO THAT HASN'T ARRIVED, PLEASE BE ADVISED THAT WE ARE NOT AFFILIATED WITH THIS COMPANY AND CANNOT DEAL WITH YOUR REQUEST. PLEASE CONTACT 'THE IMPERIAL STORE' TO CHASE YOUR ORDERS, OR YOU CAN CONTACT PAYPAL TO REQUEST A REFUND OF YOUR ITEM IF YOU PAID USING THIS METHOD, AS THERE IS A POSSIBILITY THAT THE STORE IN QUESTION IS NOT LEGITIMATE. ***

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https://www.paypal.com/uk/smarthelp/article/how-do-i-request-a-refund-faq406